Tipos de técnicas del Benchmarking

http://design.inf.usi.ch/publications/2015/bpm

http://www.bpminstitute.org/resources/articles/what-bpm-anyway-business-process-management-explained

http://design.inf.usi.ch/research/projects/benchflow
http://www.iaas.uni-stuttgart.de/forschung/projects/benchflow.php

http://www.technologyevaluation.com/NavExp/files/65/659e23e8-8bda-4009-b7cc-cd011d44b980.jpg

http://www.iaas.uni-stuttgart.de/institut/mitarbeiter/skouradaki/res/INPROC-2015-03%20-Towards%20Workflow%20Benchmarking%20WfMS%20-%20Open%20Research%20Challenges.pdf


http://www.technologyevaluation.com/search/for/bpm-product-benchmarking.html




http://smartinez.me/2012/06/continuidad-de-los-servicios-de-ti/
http://smartinez.me/2012/10/valor-de-ti/

http://itservice.edu.co/alkosto/ITIL_Fundamentos_PDF_para_Alkosto.pdf